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Tuition
Weekly Lessons and the Auto-Pay Program

Weekly students reserve a teacher’s time and studio each week and are invoiced monthly 5 days prior to the first of the month. 

 

The Candyman requires an active credit card at the time of registration. This card will be used to automatically charge tuition 5 days prior to the first of each month. All credit card numbers are confidential and secure. 

 

Single lessons are discouraged as we feel the best chance at success in honing your skills depends on a consistent weekly time with your teacher. Nevertheless, we understand that demanding schedules may prevent availability for weekly lessons. The Candyman Music Education Center staff are happy to book single, bi-monthly, and monthly lessons for those not able to commit to weekly lessons.

Private lesson tuition prices are based on the lesson length. Below are tuition amounts for weekly lessons on the Auto-Pay Program. Single lessons are an additional $5.00. 

$35.00 + tax for 30 minute lessons
$42.50 + tax for 45-minute lessons
$50.00 + tax for 60-minute lessons

 
 
 

Please note: We are unable to reserve a teacher and studio until the lesson fee is remitted. Tuition is paid to reserve a guaranteed teacher and studio for a specific time each week. Each month's tuition must be paid regardless of the attendance of the student. For more information, please see the FAQs at the end of this document.   

 

Automatic Payment Program

  • Auto-Payment requires that a credit card is kept securely on file and processed automatically 5 days prior to the first of each month for lessons scheduled the following month.

  • Any fees incurred due to non-sufficient funds will be passed on to the customer.

  • Credit card information is confidential and secure (see FAQs for details).

 

Late Fees

A $10 late fee per month will be applied to past due accounts. There is a grace period of 10 days before the late charges are applied. In the case of non-payment, lessons will be suspended until the account is current.

 

Single/Flexible Lessons

  • Flexible lesson-tuition offers students the option to pay for one or more lessons at a time. Flexible lessons are assessed an administration fee of $5.00 + tax.

  • Flexible lessons must be paid in full no later than 48 hours prior to the lesson to guarantee the studio and instructor.

  • Flexible-lesson accounts cannot be assured days, times, or studios and may not be booked during peak hours (3:00pm to 6:00pm).  

  • There are no reschedules for flexible lessons and cancellations require a forfeit of the lesson fee.

 

Single/Flexible lesson tuition prices are based on the lesson length for individual students as follows:

 

$40.00 + tax for 30 minute lessons
$47.50 + tax for 45-minute lessons
$55.00 + tax for 60-minute lessons

Trial Lessons

New students are provided the option to begin with a trial lesson(s) to ensure that student and teacher are ideally paired. These evaluation lessons are assessed at the single lesson rate.

 

Registration Fee

Unlike most programs, The Candyman does not charge a registration fee.

 

Cancellations and Absences

 

How to Cancel a Lesson

  • Advanced Notice (more than 48 business hours in advance) call 505-983-5906 or email lessons@candymansf.com.

  • Short Notice – Inside 48 hours’ notice and weekend cancellations call 505-983-5906.

The Education Center office hours are 10:00 am to 5:00pm Monday through Friday. For all weekend cancellations, please call 505-983-5905 and speak to a retail store associate during store hours 10:00-6:00, Monday through Saturday.

Excused Absences for Weekly Students

Weekly students are allowed one excused absence in a calendar quarter. Quarters are as follows:

 

January 1st through March 31st

April 1st through June 30th

July 1st through September 30th

October 1st through December 31st

 

Students who do not call or email to cancel a lesson (no shows) will not be considered excused absences. 

  • Credits for excused absences notified after the billing cycle will be applied to the following month's tuition.

  • Excused absences are granted with 48-hours’ notice of the cancellation.

  • Excused absences cannot be carried over to another quarter.

  • Excused absences are provided to students enrolled in lessons on a weekly basis and participating in the Auto-Pay Program.

 

Same-Day Cancellations

If a student finds they will miss a lesson on the same day the lesson is scheduled, please let us know as soon as possible by calling 505-983-5906.

 

Teacher Cancellations

Our teaching staff is made up of professional working musicians who may sometimes travel for performances, tours, or workshops. Teachers may elect to take a vacation or may become ill or injured. If your teacher is unable to teach a lesson, we will provide a substitute teacher for you in most cases. If a substitute is unavailable, we will provide a credit toward the next invoicing cycle.

Holidays & Store Closings

The Candyman is closed Thanksgiving Day, Christmas Day, Easter, and New Year's Day. We may also close early on Christmas Eve, Independence Day, and New Year's Eve. Any lessons falling on these holidays may automatically be rescheduled to the following week and students will not be charged for the lesson.

Inclement Weather

  • The Candyman Music Education Center follows the Santa Fe Public Schools (SFPS) snow/weather schedule. Tune into local radio or television programming, check the SFPS Facebook Page, or call the SFPS Weatherline at 467-3541 to verify closings due to inclement weather. The Candyman schedule is not affected by SFPS 2-hour delays, but does include all-day, early release, and after-school activity cancellations. 

  • If both teacher and student wish to take lessons in spite of the above, they may do so. In the event the schools are cancelled, released early, or evening school-related activities are cancelled, students and teachers are encouraged to contact the a lesson coordinator at 983-5906 or lessons@candymansf.com to notify them if they wish to cancel or keep the lesson. If the staff does not hear from the student or teacher, they will attempt to contact them at the phone number and email provided. If a student is not able to be reached, it will be assumed that the lesson is cancelled.

  • Qualifying cancellations according to this policy will result in a credit of the lesson fee applied to the student account. Credits are not refundable, and will be applied to the following month's invoice. If no further lessons are scheduled, the credit may be applied to in-store purchases. 

 

Tardiness

  • Our studios are often booked back-to-back during peak times. We are not able to offer make-up time to students arriving late for lessons. 

  • Teachers are not required to wait more than 15 minutes past the scheduled starting time.

  • If you do have to miss a lesson on the same day the lesson is scheduled, please let us know as soon as possible by calling 505-983-5906.

  • Although it is perfectly fine to inform your teacher of schedule changes directly, it is the student responsibility to inform the education staff so that they may make adjustments in the scheduling and billing records.

 

Make-Up Lessons/Reschedules

Our teachers earn their livelihoods by maintaining a consistent roster of students. While they are often quite accommodating, their time is valuable. Your consideration of our scheduling requirements is most appreciated. If a student is not able to attend a lesson at the scheduled time, the student understands that the lesson is forfeited and a “make-up’ lesson may not be granted. In rare instances a make-up lesson is granted, it is understood that the lesson must be taken prior to the next scheduled lesson. 

 

Refunds

The Candyman does not provide refunds for lessons scheduled for the following reasons:

  • The Teachers have planned their time. lesson plan, and finances accordingly.

  • Fees for credit card processing (when lessons are paid for by credit card) and labor fees are incurred for lessons administration.

  • Reserved studio/teaching times that become available due to canceled lessons may not be able to be re-booked in order to recover income.

 

Discontinuing Lessons

Students understand that lessons have been reserved for them at a specific time and day. This is their time for which they are responsible until they provide a notice of two lessons or more to discontinue. Tuition for unused lessons will not be refunded; however, in-store credit may be extended for account balances remaining for those who provide the minimum notice.

 

Scheduling Protocol and Administration/Student Communication

Discussing Schedules Directly with Your Instructor

Although it is perfectly fine to inform your teacher of schedule changes directly, it is the student responsibility to inform the administrative staff so the appropriate adjustments may be made in the scheduling and billing records. Teachers are not required to convey scheduling information from students to administration.

 

Administration/Student Communication

The Candyman relies heavily on email communication to convey and document student activity. In addition, The Candyman uses lessons management software that automates many tasks (including automatic email invoicing, lesson reminders, announcements, etc.) all sent via email. 

 

Phone and in-person communication is also utilized; however, email correspondence is used as record of conversation, bookkeeping documentation, scheduling and reference purposes.

 

If students do not have an email account and/or will not agree to use email as a primary source for The Candyman music education programs, The Candyman cannot be held responsible for verbal miscommunications. No credits or reschedules will be given to students who dispute information left on voice mails, verbally discussed over the phone or in person, without email backup.

 

Student Showcases

For information about our Student Showcases, please refer to the Student Showcase Page or the Student Handbook 


Contact Information

The education staff may be contacted by phone at 505-983-5906 or email at lessons@candymansf.com.

Music Education Center staff is available Monday through Friday between 10:00AM and 5:00PM.

If an education staff member is not available to personally take your call or see you in person, you may speak with the retail staff. Most inquiries are followed-up the same day or next business day.

 
 
 
 
 
 
 
 
 

Frequently Asked Questions

If I can't make my lesson, why do I still have to pay?


Tuition for lessons/classes is different from an hourly fee for services rendered (like baby-sitting). Music lesson tuition is similar to that of other industries providing classes (such as dance, tumbling, martial arts, exercise classes, school tuition, etc.). Tuition is paid 48 hours in advance of a single lesson and 5 days prior to the 1st of the month for on-going weekly lessons. It is industry practice in lesson-based programs, that student cancellations for any reason (doctors' appointments, illness, holidays, parties etc.) no refunds or credits will be provided. Classes are scheduled and teachers are reserved based on enrollment. Teachers spend many waking-hours in concern for their students, both in their learning challenges and achievements. Teachers consistently mull over problems and possible solutions, research pieces to fit students, prepare special lessons and so on. Cancellations and no-shows that aren't paid in advance – result in the teacher left vulnerable to prepare to teach a lesson that may not happen. Cancellations are generally given with short notice and, in turn, make it difficult to book another lesson in the time slot. Many students are not willing to book a lesson in a different time slot each week, so a single canceled lesson slot can be very difficult to fill. Teachers earn their sole living, or supplement their income, by teaching. If they count on the income from the lessons that are scheduled and if one or more students cancel, their income is reduced, creating a hardship. The Candyman greatly appreciates your understanding that their time is valuable.




When it comes to cancellations, why doesn't the same rules apply to the teacher?


Our teachers agree that continuity in lessons is very important to student learning and they attempt to keep cancellations to a minimum. Our teachers are required to provide ample notice so that the student can be advised of any cancellations. We will attempt to provide a substitute in the event a teacher cannot attend a lesson. In the event a substitute cannot be provided, the lesson will be canceled and the student will be provided a credit. The credit will be applied to the following invoicing cycle. Teachers can become ill, take a vacation, take leave for a performance, touring, etc. If a student reserves a teacher's time, but cancels the lesson with no policy to compensate a teacher for missed lessons, the teacher would be left without compensation. But, if a teacher cancels, the student is credited for the lesson without any monetary loss.




Why are single lessons, flexible lessons, and trial lessons charged a $5.00 administration fee?


The administrative fees are applied to cover the additional time it takes for a staff member to administrate lessons one at a time. If a student is signed up for our Auto-Payment with ongoing weekly lessons, administrative tasks are greatly reduced.




Why am I charged a late fee if I don't pay my invoice on the 1st?


When a student is signed up for Auto-Payment, and the payment is automatically processed, the administrative process is greatly reduced. If a student’s account becomes past due, (perhaps to a change in credit card information or an expired credit card) a staff member's time is warranted to research the account, communicate with the student, possibly putting lessons on hold, rescheduling the student once payment is received, updating payment information, etc.




Why do I have to provide an email address?


The Candyman relies heavily on email communication to convey and document student activity. In addition, The Candyman uses lessons management software that automates many tasks (including automatic email invoicing, lesson reminders, announcements, etc.). Phone and in-person communication is also utilized; however, email correspondence is used as record of conversation, bookkeeping documentation, scheduling, and reference purposes. If students do not have an email account and/or will not agree to use email as a primary source for The Candyman music education programs, The Candyman cannot be held responsible for verbal miscommunications. No credits or reschedules will be given to students who dispute information left on voice mails, verbally discussed over the phone or in person, without email backup.




Why can't I pay for my lesson on lesson day?


The Candyman ensures teachers will be compensated for lessons taught or scheduled by receiving payment prior to the lesson. Prior to instituting the policy to gurantee payment for a teacher's time, with at least 48 hours in advance, The Candyman had to absorb thousands of dollars in upaid tuition. Unfortunately, due to the recurring issue, we were forced to institute this policy across the board.




What if I need to suspend my lessons temporarily?


Notifications to suspend lessons can be made 2-lessons before the invoice cycle on the first of each month. Suspended lessons are not able be guaranteed the same time slot when the student returns.




How can I be assured that my credit card information is secure?


Due to the dynamic nature of our private lesson program, all registration, scheduling, invoicing and tuition payments are handled using My Music Staff online software. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The Candyman utilizes Stripe for its online transactions. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they make use of best-in-class security tools and practices to maintain a high level of security. Their secure server layer (SSL) software completely encrypts the information we input so that it cannot be read. They have extremely strong security measures in place to protect against the loss, misuse, or alteration of your information.




What if I becomes ill the day of my lesson?


If a student becomes ill or injured the day of the lesson, The Candyman requests that we be contacted right away so that we may let the teacher know and release the studio from reservation. Due to the urgency, we ask that same-day cancellations be notified by phone at 505-983-5906.




What if I forget my lesson and miss it?


If a student does not arrive for a lesson and has not contacted The Candyman with notification that they will miss the lesson, the lesson fee will be forfeited. However, The Candyman staff becomes concerned with a student’s well-being if they are a no-show and will likely reach out to the student by phone. The Candyman does remit email and/or text reminders to students the day prior to the lesson. These reminders may be requested or unsubscribed easily according to the student preference.




Why do I need to notify The Candyman if I'm not able to attend a lesson if I forfeit the lesson fee anyway?


Student cancellation notification provides the education staff the ability to release the reserved studio and teacher from the schedule.




Why can't I receive a refund for cancelled or unused lessons?


The Candyman does not provide refunds for lessons scheduled for the following reasons: ~The Teachers have planned their time and finances accordingly and are compensated for lessons regardless of attendance. ~Costs may be incurred for credit card processing, staff labor, etc. ~Reserved studio/teaching times that become available due to canceled lessons may not be able to be re-booked in order to recover income. ~ Unused credit on a student account may be applied to in-store purchases.




How can I communicate with my teacher?


We encourage open communication between student/parent/guardian and Teachers! Parents should plan to check in with the teacher at the lesson start/finish to discuss student progress, assignments, etc. It is up to the sole discretion of each Teacher to provide students with personal contact information for communication between lessons. Communication about lessons administration, billing, and scheduling must be handled by The Candyman's education staff.





 
 

All students/parents must provide signature in agreement to the tuition and cancellation policies. Please provide a digital signature here. 

CONTACT

505-983-5906

info@candymansf.com

851 St. Michael's Drive
Santa Fe, NM 78505

Holidays/Closures

Cllosed Thanksgiving Day, Christmas Day, Easter, and New Year's Day. We may also close early on Christmas Eve, Independence Day, and New Year's Eve.

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HOURS

Retail Store

Monday-Saturday

10:00am - 6:00pm

Sunday 12:00pm-5:00pm

Music Education

Center Office

Monday-Friday

10:00am - 5:00pm