Want the printed version? They are available in the Student Resource Center just outside the business office!

Tuition
Students Opting for Weekly Lessons on the Auto-Pay Program

Weekly students reserve a teacher’s time and studio each week and are invoiced monthly in advance of the month (5 days prior to the 1st of the month). 

 

The Candyman requires an active credit card at the time of registration. This card will be used to charge tuition 5 days prior to the 1st of each month. All credit card numbers are confidential and secure. Customers are responible to keep credit card information updated.

 

Single lessons are discouraged as success in learning depends on a weekly time with a teacher. Nevertheless, The Candyman is happy to book single, bi-monthly, and monthly lessons for those not able to commit to weekly lessons. We understand that demanding schedules may prevent availability for lessons the same time each week.

Private lesson tuition prices are based on the lesson length for individual students opting for weekly lessons on the Auto-Pay Program as follows:

 

$35.00 + tax for 30 minute lessons
$42.50 + tax for 45-minute lessons
$50.00 + tax for 60-minute lessons

Dear Student;

 

We are delighted that you have enrolled as a student here at The Candyman Music Education Center! We are committed to helping you build a life-long relationship with music.

 

In an effort to provide clear instructions about our program, please review this information and keep it handy for your reference. You may also find printed copies in our Student Resource Center just outside the business office. 

It is our goal to keep the lines of communication open with our student base and build a solid cooperative foundation in our music education programs. Plato once said that music "is a more potent instrument than any other for education." We agree! We believe that regular attendance, a reasonable commitment to the instructor and a commitment to self, through the learning and practicing process is essential to student success.

Due to the dynamic nature of our private lesson program, all registration, scheduling, invoicing and tuition payments are handled using My Music Staff online software. Each student will be granted access to their own Student Portal!

 

The Candyman's Music Education Center has a dedicated staff Monday through Friday between 10:00am and 5:00pm. Our amazing and professional retail staff is available to handle many student inquiries as well, making it convenient for students to talk to someone during store hours. Our staff doesn’t work on commission and provides stellar customer service helping our students with quality instruments, literature, accessories and equipment.

We look forward to serving you and thank you again for choosing us to help achieve your musical goals. If you have any questions about music education here at The Candyman, please contact us at (505) 983-5906 or lessons@candymansf.com.

 

Sincerely,

 

Cindy Cook                    

Director of Education

 

Edward Seymour         

Private Lessons Coordinator

Private Lessons Tuition and Cancellation Policies

  • Trial lessons, single lessons, flexible lessons, cancellations and reschedules are assessed a $5.00 + tax administration fee.

  • We are unable to reserve a teacher and studio until the lesson fee is remitted.

  • Tuition is paid to reserve a guaranteed space and teacher for a specific time each week. Each month's tuition must be paid regardless of the attendance of the student. For more information, please see the FAQs at the end of this document.   

 

Automatic Payment Program

  • Auto-Payment requires that a credit card is kept securely on file and processed automatically 5 days prior to the 1st of each month for lessons scheduled the following month.

  • Please note: Any fees incurred due to non-sufficient funds will be passed on to the customer.

  • All credit cards numbers are confidential and secure (see FAQs for details).

 

Late Fees

A $10 late fee per month will be applied to past due accounts. There is a grace period of 10 days before the late charges are applied. In the case of non-payment, lessons will be suspended until the account is current.

 

Students Opting for Flexible Lessons

  • Flexible lesson-tuition offers students the option to pay for one or more lessons at a time. Flexible lessons are assessed an administration fee of $5.00 + tax.

  • Flexible lessons must be paid in full no later than 48 hours prior to the lesson to guarantee the studio/instructor.

  • Flexible-lesson accounts cannot be assured days, times, or studios and may not be booked during peak hours (3:00pm to 6:00pm).  

  • There are no reschedules for flexible lessons and cancellations require a forfeit of the lesson fee.

 

Single lesson tuition prices are based on the lesson length for individual students as follows:

 

$40.00 + tax for 30 minute lessons
$47.50 + tax for 45-minute lessons
$55.00 + tax for 60-minute lessons

 

Trial Lessons

New students are asked to begin with a trial lesson(s) to ensure that student and teacher are ideally paired. These evaluation lessons are assessed at the single lesson rate.

 

Explanation of the $5.00 + tax Administration Fee

Administrative fees are applied to cover the additional time it takes for a staff member to administrate lessons one at a time. If a student is signed up for the Auto-Payment Program with ongoing weekly, bi-weekly, or monthly lessons, administrative tasks are greatly reduced.

 

Registration Fee

Unlike most programs, The Candyman does not charge a registration fee.

 

Cancellations and Absences

 

How to Cancel a Lesson

  • Advanced Notice (more than 48 business hours in advance) call 505-983-5906 or email lessons@candymansf.com.

  • Short Notice – Inside 48 hours’ notice and weekend cancellations call 505-983-5906.

The Education Center office hours are 10:00:am to 5:00pm Monday through Friday. For all weekend or after-hour cancellations, please call 505-983-5905 and speak to a retail store associate. 

Excused Absences for Weekly Students

Weekly students are allowed one excused absence in a calendar quarter. Quarters are as follows:

 

January 1st through March 31st

April 1st through June 30st

July 1st through September 30st

October 1st through December 31st

 

Students who do not call or email to cancel a lesson (no shows) will not be considered excused absences. 

  • Credits for excused absences notified after the billing cycle will be applied to the following month's tuition.

  • Excused absences are granted with 48-hours’ notice of the cancellation.

  • Excused absences cannot be carried over to another quarter.

  • Cancellations will be charged an administrative fee of $5.00.

  • Excused absences are provided to students enrolled in lessons on a weekly basis and participating in the Auto-Pay Program.

 

Please note: Tuition is paid to reserve a guaranteed space and teacher for a specific time each week. Each month's tuition must be paid regardless of attendance of the student.

 

Same-Day Cancellations

If a student finds they will miss a lesson on the same day the lesson is scheduled, please let us know as soon as possible by calling 505-983-5906.

 

Teacher Cancellations

Our teaching staff is made up of professional working musicians who may sometimes travel for performances, tours or workshops. Teachers may elect to take a vacation or may become ill or injured. If your teacher is unable to teach a lesson, we will provide a substitute teacher for you. If a substitute is unavailable, we will provide a credit toward the next invoicing cycle.

 

Tardiness

  • Our studios are often booked back-to-back during peak times. We are not able to offer make-up time to students arriving late for lessons. 

  • Teachers are not required to wait more than 15 minutes past the scheduled starting time.

  • If you do have to miss a lesson on the same day the lesson is scheduled, please let us know as soon as possible by calling 505-983-5906.

  • Although it is perfectly fine to inform your teacher of schedule changes directly, it is the student responsibility to inform the education staff so that they may make adjustments in the scheduling and billing records.

 

Make-Up Lessons/Reschedules

All makeup lessons must be utilized prior to the next scheduled lesson. 

 

Please remember that our teachers earn their livelihoods by maintaining a consistent roster of students. While they are often quite accommodating, their time is valuable. Your consideration of our scheduling requirements is most appreciated. If a student is not able to attend a lesson at the scheduled time, the student understands that the lesson is forfeited and a “make-up’ lesson may not be granted.  

 

Refunds

The Candyman does not provide refunds for lessons scheduled for the following reasons:

  • The Teachers have planned their time and finances accordingly.

  • Fees for credit card processing (when lessons are paid for by credit card) and labor fees are incurred for lessons administration.

  • Reserved studio/teaching times that become available due to canceled lessons may not be able to be re-booked in order to recover income.

Discontinuing Lessons

Students understand that lessons have been reserved for them at a specific time and day. This is their time for which they are responsible until they provide a notice of 2 lessons or more to discontinue. Tuition for unused lessons will not be refunded; however, in-store credit may be extended for account balances remaining for those who provide the minimum notice.

 

 

Scheduling Protocol and Administration/Student Communication

Discussing Schedules Directly with Your Instructor

Although it is perfectly fine to inform your teacher of schedule changes directly, it is the student responsibility to inform the administrative staff so the appropriate adjustments may be made in the scheduling and billing records.

 

Administration/Student Communication

The Candyman relies heavily on email communication to convey and document student activity. In addition, The Candyman uses lessons management software that automates many tasks (including automatic email invoicing, lesson reminders, announcements, etc.).

 

Phone and in-person communication is also utilized; however, email correspondence is used as record of conversation, bookkeeping documentation, scheduling and reference purposes.

 

If students do not have an email account and/or will not agree to use email as a primary source for The Candyman music education programs, The Candyman cannot be held responsible for verbal miscommunications. No credits or reschedules will be given to students who dispute information left on voice mails, verbally discussed over the phone or in person, without email backup.

 

Holidays & Store Closings

The Candyman is closed Thanksgiving Day, Christmas Day, Easter, and New Year's Day.

 

We may also close early on Christmas Eve, Independence Day and New Year's Eve. Any lessons falling on these holidays may automatically be rescheduled to the following week and students will not be charged.

Student Showcases

For information about our Student Showcases, please refer to our Student Handbook


Frequently Asked Questions

 

If I can't make my lesson, why do I still have to pay?

  • Tuition for lessons/classes is different from an hourly fee for services rendered (like baby-sitting). Music lesson tuition is similar to that of other industries providing classes (such as dance, tumbling, martial arts, exercise classes, school tuition, etc.).

  • Tuition is paid 48 hours in advance of a single lesson and 5 days prior to the 1st of the month for on-going weekly lessons. It is industry practice in lesson-based programs, that student cancellations for any reason (doctors' appointments, illness, holidays, parties etc.) no refunds or credits will be provided. Classes are scheduled and teachers are reserved based on enrollment.

  • Teachers spend many waking-hours in concern for their students, both in their learning challenges and achievements. Teachers consistently mull over problems and possible solutions, research pieces to fit students, prepare special lessons and so on. Cancellations and no-shows that aren't paid in advance – result in the teacher left vulnerable to prepare to teach a lesson that may not happen.

  • Cancellations are generally given with short notice and, in turn, make it difficult to book another lesson in the time slot. Many students are not willing to book a lesson in a different time slot each week, so a single canceled lesson slot can be very difficult to fill.

  • Teachers earn their sole living, or supplement their income, by teaching. If they count on the income from the lessons that are scheduled and if one or more students cancel, their income is reduced, creating a hardship. The Candyman greatly appreciates your understanding that their time is valuable.

 

When it comes to cancellations, why don't the same rules apply to the teacher?

Our teachers agree that continuity in lessons is very important to student learning and they attempt to keep cancellations to a minimum. Our teachers are required to provide ample notice so that the student can be advised of any cancellations. We will attempt to provide a substitute in the event a teacher cannot attend a lesson. In the event a substitute cannot be provided, the lesson will be canceled and the student will be provided a credit. The credit will be applied to the following invoicing cycle.

Teachers can become ill, take a vacation, take leave for a performance, touring, etc. If a student reserves a teacher's time, but cancels the lesson with no policy to compensate a teacher for missed lessons, the teacher would be left without compensation. But, if a teacher cancels, the student is credited for the lesson without any monetary loss.

 

Why are single lessons, trial lessons, cancellations and reschedules charged a $5.00 administration fee?

The administrative fees are applied to cover the additional time it takes for a staff member to administrate lessons one at a time. If a student is signed up for our Auto-Payment with ongoing weekly lessons, administrative tasks are greatly reduced.

Single lessons are discouraged as success in learning depends on a weekly time with a teacher. Nevertheless, The Candyman is happy to book single, bi-monthly and monthly lessons for those not able to commit to weekly lessons. We understand that demanding schedules may prevent availability for lessons the same time each week!

 

Why am I charged a late fee if I don't pay my invoice on the 1st?

When a student is signed up for Auto-Payment, and the payment is automatically processed, the administrative process is greatly reduced. If a student’s account becomes past due, (perhaps to a change in credit card information) a staff member takes time to research the account and make contact with the student to ensure payment is received.

 

Why do I have to have an email address?

The Candyman relies heavily on email communication to convey and document student activity. In addition, The Candyman uses lessons management software that automates many tasks (including automatic email invoicing, lesson reminders, announcements, etc.).

Phone and in-person communication is also utilized; however, email correspondence is used as record of conversation, bookkeeping documentation, scheduling and reference purposes.

If students do not have an email account and/or will not agree to use email as a primary source for The Candyman music education programs, The Candyman cannot be held responsible for verbal miscommunications. No credits or reschedules will be given to students who dispute information left on voice mails, verbally discussed over the phone or in person, without email backup.

 

Why must lessons be paid in full ahead of time?

The Candyman ensures teachers will be compensation for lessons taught or scheduled by receiving payment prior to the lesson.  

 

What if I will be gone for long period of time?

Notifications to suspend lessons can be made 2-lessons before the invoice cycle on the first of each month. Suspended lessons are not able be guaranteed the same time slot when the student returns.

 

How can I be assured that my credit card information is secure?

The Candyman utilizes Stripe for its online transactions. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they make use of best-in-class security tools and practices to maintain a high level of security.

Their secure server layer (SSL) software completely encrypts the information we input so that it cannot be read. They have extremely strong security measures in place to protect against the loss, misuse, or alteration of your information.

 

Why am I charged a fee if I need to cancel/reschedule my lesson?

Canceling/rescheduling lessons requires staff time and attention. Cancel/reschedule fees are charged to cover the expense of staff time necessary to complete all administrative tasks associated with canceling/changing a lesson.

 

What if the student becomes sick the day of the lesson?

If a student becomes ill or injured the day of the lesson, The Candyman requests that we be contacted right away so that we may let the teacher know and release the studio from reservation. (Please see contact information above for cancellations during and after office hours.)

Student notification as early as possible provides the education staff the necessary time to contact the teacher and let them know the change of schedule. In addition, the education staff can make the reserved studio available for other potential students or activities.

 

Why do I need to notify The Candyman if I'm not able to attend a lesson if I forfeit the lesson fee anyway?

Student notification provides the education staff the ability to release the teacher from the time- slot so that they can make other plans and to make the studio available.  

 

What if I forget my lesson?

If a student does not arrive for a lesson and has not contacted The Candyman with notification that they will miss the lesson, the lesson fee will be forfeited. However, The Candyman staff becomes concerned with a student’s well-being if they are a no-show and will likely reach out to the student by phone.

 

Why are there no refunds for lessons?

The Candyman does not provide refunds for lessons scheduled for the following reasons:

  • The Teachers have planned their time and finances accordingly.

  • Fees for credit card processing (when lessons are paid for by credit card) and labor fees are incurred for lessons administration.

  • Reserved studio/teaching times that become available due to canceled lessons may not be able to be re-booked in order to recover income.

 

How should I communicate with my teacher?

We encourage open communication between student (and parent/guardian) and Teachers! Parents should plan to check in with the teacher at the lesson start/finish to discuss student progress, assignments, etc.

It is up to the sole discretion of each Teacher to provide students with personal contact information for communication between lessons.

 

Communication about lessons administration, billing, and scheduling must be handled by The Candyman's education staff.

 

How should I communicate with The Candyman Music Education Center Staff?

The education staff may be contacted by phone at 505-983-5906 or email at lessons@candymansf.com.

A dedicated education staff member is available Monday thru Friday between 10:00AM and 5:00PM. If an education staff member is not available to personally take your call or see you in person, you may speak with the retail staff. Most inquiries are followed-up the next business day.

 

All students/parents must provide signature in agreement to the tuition and cancellation policies. Please provide a digital signature here. 

505-983-5906
info@candymansf.com
851 St. Michael’s Drive, Santa Fe 87505
Hours: Monday thru Saturday 9:30-6:00
          Sunday 12:00-5:00