Weekly Lessons and the Auto-Pay Program
For students wishing to take lessons on a weekly basis.
Weekly lessons guarantee a studio/instructor for the same day and time each week.
Weekly lessons are invoiced monthly, 5 days before the 1st of each month.
An active credit card is required to be kept on file at the time of registration. This card will be used to automatically charge tuition each month. Credit card information is confidential and secure (see FAQs for details).
Lessons will not be booked until tuition is received.
There are no refunds for booked lessons. Credits may be kept on file and used toward future lessons or redeemed for merchandise in the retail store.
Teachers are compensated for the lesson reservation regardless of attendance.
Students are provided one floating excused absence each quarter. They may receive a credit if a lesson is cancelled with a minimum of four hours notice. No-shows and cancellations within a four hour period will not be considered excused absences.
A two-week notice is required to discontinue lessons.
Any fees incurred due to non-sufficient funds will be passed on to the customer.
For more information, refer to the lesson FAQs.
For students requiring a flexible lesson schedule.
Single lessons are discouraged as we feel the best chance at success in honing your skills depends on consistent weekly lessons with your teacher. Keeping in mind that demanding schedules may prevent availability for weekly lessons, we are happy to offer flexible booking.
Flexible lesson tuition offers students the option to pay for one or more lessons at a time.
Flexible lessons must be paid in full no later than 48 hours prior to the lesson to guarantee the studio and instructor.
Flexible lesson accounts cannot be assured days, times, or studios and may not be booked during peak hours (3:00pm to 6:00pm).
There are no reschedules for scheduled flexible lessons and cancellations require a forfeit of the lesson fee.
The Candyman does not provide refunds for scheduled lessons. Considerations include:
Our teachers have planned their time, lesson plan, and finances based on scheduled lessons.
Reserved studio/teaching times that become available due to canceled lessons may not be re-booked in order to recover income.
Lessons are scheduled and teachers are reserved based on enrollment.
Teachers dedicate time outside of the lesson in concern for their students, both in their learning challenges and achievements. Teachers consistently mull over problems and possible solutions, research pieces to fit students, prepare special lesson materials, and so on.
Cancellations are generally given with short notice and, in turn, make it difficult to book another lesson in the time slot. Many students are not willing to book a lesson in a different time slot each week, so a single canceled lesson slot can be very difficult to fill.
Teachers earn their sole living, or supplement their income, by teaching. If they count on the income from the lessons that are scheduled and if one or more students cancel, their income is reduced, creating a hardship. The Candyman greatly appreciates your understanding that our teachers' time is valuable.
Labor fees and credit card fees are incurred for lesson administration.
Our teachers earn their livelihoods by maintaining a consistent roster of students. While they are often quite accommodating, their time is valuable. Your consideration of our scheduling requirements is most appreciated. If a student enrolled in weekly lessons is not able to attend a lesson at the scheduled time, the student understands that the lesson is forfeited and a “make-up’ lesson may not be granted. In rare instances a make-up lesson may be granted, but must be taken during the same week and prior to the next scheduled lesson.
Lessons have been reserved for students at a specific time and day. This is the student's time for which they are responsible until they provide a notice of two lessons or more to discontinue lessons. Tuition for unused lessons will not be refunded; however, in-store credit may be extended for account balances remaining for those who provide the minimum notice.
New students are provided the option to begin with a trial lesson(s) to ensure that student and teacher are ideally paired. These evaluation lessons are assessed at the lesson rates.
Unlike many programs, The Candyman does not charge a registration fee.
A $10 late fee per month will be applied to past-due accounts. There is a grace period of 10 days before the late charges are applied. In the case of non-payment, lessons will be suspended until the account is current.
Cancellations and Absences
The Education Center Office Hours: 10:00 am to 5:00pm Monday through Friday.
Call or Text: 505-699-7513
How to Cancel a Lesson
During Education Center office hours – Call or text the lessons department number at 505-699-7513 or email email@example.com.
Weekend hours – For weekend cancellations, please call the retail store number at 505-983-5906 during the hours of 10:00-6:00 Monday through Saturday and 12:00 to 5:00 on Sunday.
All other hours – Please text the lessons department at 505-699-7513.
Excused Absences for Weekly Students
Weekly students are allowed one excused absence in a calendar quarter. Quarters are as follows:
January 1st through March 31st
April 1st through June 30th
July 1st through September 30th
October 1st through December 31st
Students who do not call or email to cancel a lesson (no shows) will not be considered for an excused absence.
Credits for excused absences notified after the billing cycle will be applied to the following month's tuition.
Excused absences cannot be carried over to another quarter.
Excused absences are provided to students enrolled in lessons on a weekly basis and participating in the Auto-Pay Program.
Our teaching staff is made up of professional working musicians who may sometimes travel for performances or tours. Teachers may elect to take a vacation or may become ill or injured. If your teacher is unable to teach a lesson, we will attempt to provide a substitute teacher. If a substitute is unavailable, we will provide a credit toward the next invoicing cycle.
Holidays & Store Closings
The Candyman is closed Thanksgiving Day, Christmas Day, Easter, and New Year's Day. We may also close early on Christmas Eve, Independence Day, and New Year's Eve. Any lessons falling on these holidays may automatically be rescheduled to the following week and students will not be charged for the lesson.
The Candyman Music Education Center follows the Santa Fe Public Schools (SFPS) snow/weather schedule. Tune into local radio or television programming, check the SFPS Facebook Page, or call the SFPS Weatherline at 467-3541 to verify closings due to inclement weather. The Candyman schedule is not affected by SFPS 2-hour delays, but does include all-day, early release, and after-school activity cancellations.
If both teacher and student wish to take lessons in spite of the above, they may do so. In the event the schools are cancelled, released early, or evening school-related activities are cancelled, students and teachers are encouraged to contact a lesson coordinator at 505-699-7513 or firstname.lastname@example.org to keep or cancel the lesson. If the staff does not hear from the student or teacher, they will attempt to contact them at the phone number and email provided. If a student is not able to be reached, it will be assumed that the lesson is cancelled.
Qualifying cancellations according to this policy will result in a credit of the lesson fee applied to the student account. Credits are not refundable, and will be applied to the following month's invoice. If no further lessons are scheduled, the credit may be applied to in-store purchases.
Our studios are often booked back-to-back during peak times. We are not able to offer make-up time to students arriving late for lessons.
Teachers are not required to wait more than 15 minutes past the scheduled starting time.
If you do have to miss a lesson on the same day the lesson is scheduled, please let us know as soon as possible by calling 505-983-5906, or calling or texting 505-699-7513.
Although it is perfectly fine to inform your teacher of schedule changes directly, it is the student's responsibility to inform the education staff so that they may make adjustments in the scheduling and billing records.
Scheduling Protocol and Administration/Student Communication
Discussing Schedules Directly with Your Instructor
Although it is perfectly fine to inform your teacher of schedule changes directly, it is the student responsibility to inform the administrative staff so the appropriate adjustments may be made in the scheduling and billing records. Teachers are not required to convey scheduling information from students to administration.
The Candyman relies heavily on email communication to convey and document student activity. In addition, The Candyman uses lessons management software that automates many tasks (including automatic email invoicing lesson reminders, announcements, etc.), via email.
Phone and in-person communication is also utilized; however, email correspondence is used as record of conversation, bookkeeping documentation, scheduling, and reference purposes.
If students do not have an email account and/or will not agree to use email as a primary source for The Candyman music education programs, The Candyman cannot be held responsible for verbal miscommunications. No credits or reschedules will be provided to students who dispute information left on voice mails, verbally discussed over the phone or in person, without email backup.
The Candyman Music Education Department
Monday through Friday
10:00AM to 5:00PM
If an education staff member is not available to personally take your call or see you in person, you may speak with the retail staff or call 505-983-5906. Most inquiries are followed-up the same day or next business day.
The Candyman Salutes 1969 Festival Event MissionFestival Mission To raise funds for The Candyman Scholarship Fund providing access to The Candyman’s high-quality musical education programs to lower-income students, especially in the creation and performance of music relevant and resonant to students’ lives. Access to these programs assist youth participants in growing musically, emotionally, intellectually and socially. To raise funds for Soldiers Songs and Voices in order to support outreach opportunities including providing instruments, music instruction and songwriting lessons free of charge to armed forces veterans as a form of post-conflict care. To celebrate the 50th Anniversary of The Candyman Strings & Things, Making Lives Better Through Music Since 1969.
The Candyman Salutes 1969 Festival Event GoalsFestival Goals The festival will provide opportunities for local bands to showcase their talent in a compensated capacity. Local bands will perform songs that celebrate 1969 and/or the iconic Woodstock (the first carnation of the festival is also turning 50 this year!). The festival will host vendors, exhibitors and stakeholder groups showcasing and promoting their products, services and/or initiatives: Soldier Songs and Voices information booth. Local food trucks Exhibitor booths (TBD) To showcase bands from The Candyman Summer Rock Camp and Rock School programs. To showcase musical acts by participants from Soldier’s Songs and Voices and present the President of Soldier Songs and Voices with a special award. To pay homage to The Candyman’s founder (who passed away in 2009) by a special presentation to his daughter, Sarah. Festival-goers will have the opportunity to: Enjoy local music that celebrates the diversity of Santa Fe and the music of 1969. Enter the festival at no charge. Donate to the charities (through in-kind donations). Participate in several interactive fundraising activities including raffles, silent auctions, pay-to-play games, and more to benefit The Candyman Scholarship Fund and Soldiers Songs and Voices Santa Fe Chapter. Speak with sponsors/vendors and learn about their products and services. Tour a pop-up musical instrument museum. Take photos in a VW Bus photo booth and other interactive photo booths. Participate in a hands-on musical instrument petting zoo. Kids play in a special children’s area. Participate in a costume contest for prizes. View a large video screen displaying sponsor images, testimonial videos, historical photos and more. Experience educational exhibits and demonstrations.
About the CharitiesThe Candyman Scholarship Fund View Website Music education is a priority for us and we want to do our part to help keep music a viable part of every child’s education. As you surely know, a struggling economy and budget cuts have affected the funding of arts and music programs in nearly every school in our area and around the nation. With our nationally acclaimed Summer Rock Camp, Rock School and private lesson programs, we have picked up where the schools have struggled to provide, especially in the creation and performance of music relevant and resonant to students’ lives. We have raised and contributed almost $40,000 for our scholarship fund while building community support to assist lower-income students who might not otherwise be able to attend one of our programs. We believe music to be of the utmost importance in the well-being of all, especially kids, and want to assist as many as possible in the joys, challenges and community-building that music-making entails! We feel this festival event, The Candyman Salutes 1969, will not only bring awareness to music education but will also make it possible to support and help assist lower-income music students. Soldiers Songs and Voices View Website Soldier Songs and Voices (SSV) offers a "creative arts for recovery" program for US military veterans, as a form of post-conflict care. They provide free music lessons, instruments and songwriting workshops for any veteran, of any branch of service and any era. Along with the other SSV chapters, they contribute to the research on the effect of music on the brain and how music can be used to address military trauma. SSV was founded as a 501(c)(3) public charity in 2011 by Dustin Welch in Austin, TX. Since that time the organization has grown to eight chapters, including four in Texas and one each in Florida, Oregon, Arkansas and New Mexico. Additionally, SSV hosts an annual, week-long songwriting retreat for veterans on a south Texas cattle ranch. SSV Santa Fe was founded in 2017 by Daniel Johnsen and currently offers four workshops a month, focused on music instruction, group play and songwriting. In 2019, they plan to host several songwriting intensive workshops, led by professional singer/songwriters who work regularly with other SSV chapters. While music has long been believed to have therapeutic power, recent advances in neuroscience allow researchers to map the effects of music on the brain (learn more). SSV is contributing to the growing body of research that indicates music is not a supplement to therapy, but is in itself a proven method to retrain and re-educate the brain. One day at a time, one veteran at a time, one song at a time...
The Candyman Salutes 1969 Music FestivalSponsorship LevelsIn addition to the items listed with each sponsorship level, all sponsor names and logos will be synonymous with our festival and will enjoy a wealth of brand exposure opportunities including being featured on The Candyman Salutes 1969 Music Festival website, print material, social media posts, email campaigns, and more. Whole Note Sponsor $5,000 Prime placement of banner (on stage) Multiple corporate introductions/words of thanks during festival Backstage VIP access Full-page advertisement in program Ten festival T-shirts Hall of Fame Display In-Store at The Candyman and at the event Half Note Sponsor - $2,500 Preferred placement of banner at festival Corporate introduction/words of thanks during festival Half-page advertisement in program Five festival T-shirts Hall of Fame Display In-Store at The Candyman and at the event Quarter Note Sponsor - $1,250 Ideal placement of banner at festival Words of thanks during festival Quarter-page advertisement in program Three festival T-shirts Hall of Fame Display In-Store at The Candyman and at the event Eighth Note Sponsor - $500 Favored placement of banner at festival Business Card-sized advertisement in program Sixteenth Note Sponsor - $250 Placement of banner at festival Mention in program