MONTHLY AUTO-PAY FOR WEEKLY LESSONS

Your teacher, studio, day, and time are reserved specifically for you each week. 

• Weekly lessons are invoiced monthly, 5 days before the 1st of each month.

• An active credit card must be kept on file and is charged automatically each month. 

• Lessons are not booked until tuition is received.

• Your teacher is compensated for the reserved lesson time whether or not you attend. 

• Weekly students receive one qualified cancellation credit per quarter. 

  • At least four hours' notice is required. No shows and late cancellations are not credited. 

• Two lessons' notice is required to discontinue.

• Fees resulting from non-sufficient funds will be passed on to the customer.

• There are no refunds for booked lessons. Credits may be kept on file and used toward future lessons, gifted to another student, donated to the Scholarship Fund, or redeemed for merchandise in the retail store. 

​Extended Absences​

• Your weekly lesson time can only be held while tuition continues to be paid. If tuition is paused during an extended absence, the reserved time will be offered to another student.

• When you return, if your previous time is unavailable, we will work with you to find another suitable opening. 

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​Cancellations, Absences, and Make-Ups​​

• One qualified cancellation credit is issued per calendar quarter.

• Qualified cancellations are reported to the Lessons Coordinator at least four hours before the lesson.

• No-shows and cancellations with less than four hours’ notice do not qualify.

• Credits do not carry into another quarter. Credits reported after the billing cycle will appear on the following month’s invoice.

• Make-up lessons are not guaranteed. In rare cases, a make-up lesson may be offered during the same week and before the next regularly scheduled lesson.

• Please notify us even when the lesson will be forfeited so we can inform the teacher and release the studio.​

Billing, Credits, and Refunds

• Scheduled lessons are nonrefundable because the teacher and studio have been reserved specifically for the student. Lesson preparation, administrative work, and payment-processing costs have also already occurred.

• Eligible account credits may be used for future lessons, gifted to another student, applied toward merchandise in our retail store, or donated to The Candyman Scholarship Fund.

• A $10 monthly late fee is applied to past-due accounts following a 10-day grace period. Lessons will be suspended until the account is current.

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Scheduling and Communication

• Scheduling, cancellations, billing, enrollment, and account credits must be reported directly to the Lessons Coordinator, even if you have already told your teacher.

• Students are welcome to communicate directly with teachers about progress, assignments, and lesson materials.

• Please maintain a current email address and review lesson communications and automated notices.

  • We use email to confirm and document scheduling, billing, enrollment changes, and account activity. 

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Late Arrivals

• Lessons will still end at the regularly scheduled time when a student arrives late as missed lesson time cannot be added to the end of the lesson.

• Teachers are not required to wait longer than 15 minutes. 

​If Your Teacher Cancels​

We will first try to provide a substitute teacher. If a substitute is unavailable or is not requested, the lesson will be canceled and credited to your account during the next billing cycle.

Discontinuing Lessons​

• Please provide at least two weeks’ notice as you'll remain responsible for the lesson time reserved during the notice period.

• Unused tuition is nonrefundable. When proper notice has been given, an eligible remaining balance may be kept as an account credit, gifted to another student, donated to the Scholarship Fund, or used toward merchandise in our retail store.​

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Weather Closures

• The Candyman Music Education Center follows Santa Fe Public Schools for full-day closures, early dismissals, and canceled after-school activities. Two-hour delays do not affect lesson schedules.

  • If both the teacher and student wish to continue with a lesson during a weather closure, please contact the Lessons Coordinator to confirm. Qualifying weather cancellations will be credited to the student’s account during the following billing cycle.

  • If we cannot reach a student to confirm attendance, we will assume the lesson is canceled.

  • Qualifying weather cancellations do not count as a student’s quarterly cancellation credit.​​

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Holiday Closures

• The Candyman is closed on

  • New Year’s Day

  • Easter

  • Thanksgiving Day

  • Christmas Day. ​

• The Candyman may close early on:

  • Christmas Eve

  • Independence Day

  • New Year’s Eve​