Weekly Lessons and the Auto-Pay Program
Weekly students reserve a teacher’s time and studio each week and are invoiced monthly 5 days prior to the first of the month.
The Candyman requires an active credit card at the time of registration. This card will be used to automatically charge tuition 5 days prior to the first of each month. All credit card numbers are confidential and secure.
Single lessons are discouraged as we feel the best chance at success in honing your skills depends on a consistent weekly time with your teacher. Nevertheless, we understand that demanding schedules may prevent availability for weekly lessons. The Candyman Music Education Center staff are happy to book single, bi-monthly, and monthly lessons for those not able to commit to weekly lessons.
Private lesson tuition prices are based on the lesson length. Below are tuition amounts for weekly lessons on the Auto-Pay Program. Single lessons are an additional $5.00.
$35.00 + tax for 30 minute lessons
$42.50 + tax for 45-minute lessons
$50.00 + tax for 60-minute lessons
Please note: We are unable to reserve a teacher and studio until the lesson fee is remitted. Tuition is paid to reserve a guaranteed teacher and studio for a specific time each week. Each month's tuition must be paid regardless of the attendance of the student. For more information, please see the FAQs at the end of this document.
Automatic Payment Program
Auto-Payment requires that a credit card is kept securely on file and processed automatically 5 days prior to the first of each month for lessons scheduled the following month.
Any fees incurred due to non-sufficient funds will be passed on to the customer.
Credit card information is confidential and secure (see FAQs for details).
A $10 late fee per month will be applied to past due accounts. There is a grace period of 10 days before the late charges are applied. In the case of non-payment, lessons will be suspended until the account is current.
Flexible lesson-tuition offers students the option to pay for one or more lessons at a time. Flexible lessons are assessed an administration fee of $5.00 + tax.
Flexible lessons must be paid in full no later than 48 hours prior to the lesson to guarantee the studio and instructor.
Flexible-lesson accounts cannot be assured days, times, or studios and may not be booked during peak hours (3:00pm to 6:00pm).
There are no reschedules for flexible lessons and cancellations require a forfeit of the lesson fee.
Single/Flexible lesson tuition prices are based on the lesson length for individual students as follows:
$40.00 + tax for 30 minute lessons
$47.50 + tax for 45-minute lessons
$55.00 + tax for 60-minute lessons
New students are provided the option to begin with a trial lesson(s) to ensure that student and teacher are ideally paired. These evaluation lessons are assessed at the single lesson rate.
Unlike most programs, The Candyman does not charge a registration fee.
Cancellations and Absences
How to Cancel a Lesson
Advanced Notice (more than 48 business hours in advance) call 505-983-5906 or email email@example.com.
Short Notice – Inside 48 hours’ notice and weekend cancellations call 505-983-5906.
The Education Center office hours are 10:00 am to 5:00pm Monday through Friday. For all weekend cancellations, please call 505-983-5905 and speak to a retail store associate during store hours 10:00-6:00, Monday through Saturday.
Excused Absences for Weekly Students
Weekly students are allowed one excused absence in a calendar quarter. Quarters are as follows:
January 1st through March 31st
April 1st through June 30th
July 1st through September 30th
October 1st through December 31st
Students who do not call or email to cancel a lesson (no shows) will not be considered excused absences.
Credits for excused absences notified after the billing cycle will be applied to the following month's tuition.
Excused absences are granted with 48-hours’ notice of the cancellation.
Excused absences cannot be carried over to another quarter.
Excused absences are provided to students enrolled in lessons on a weekly basis and participating in the Auto-Pay Program.
If a student finds they will miss a lesson on the same day the lesson is scheduled, please let us know as soon as possible by calling 505-983-5906.
Our teaching staff is made up of professional working musicians who may sometimes travel for performances, tours, or workshops. Teachers may elect to take a vacation or may become ill or injured. If your teacher is unable to teach a lesson, we will provide a substitute teacher for you in most cases. If a substitute is unavailable, we will provide a credit toward the next invoicing cycle.
Holidays & Store Closings
The Candyman is closed Thanksgiving Day, Christmas Day, Easter, and New Year's Day. We may also close early on Christmas Eve, Independence Day, and New Year's Eve. Any lessons falling on these holidays may automatically be rescheduled to the following week and students will not be charged for the lesson.
The Candyman Music Education Center follows the Santa Fe Public Schools (SFPS) snow/weather schedule. Tune into local radio or television programming, check the SFPS Facebook Page, or call the SFPS Weatherline at 467-3541 to verify closings due to inclement weather. The Candyman schedule is not affected by SFPS 2-hour delays, but does include all-day, early release, and after-school activity cancellations.
If both teacher and student wish to take lessons in spite of the above, they may do so. In the event the schools are cancelled, released early, or evening school-related activities are cancelled, students and teachers are encouraged to contact the a lesson coordinator at 983-5906 or to notify them if they wish to cancel or keep the lesson. If the staff does not hear from the student or teacher, they will attempt to contact them at the phone number and email provided. If a student is not able to be reached, it will be assumed that the lesson is cancelled.
Qualifying cancellations according to this policy will result in a credit of the lesson fee applied to the student account. Credits are not refundable, and will be applied to the following month's invoice. If no further lessons are scheduled, the credit may be applied to in-store purchases.
Our studios are often booked back-to-back during peak times. We are not able to offer make-up time to students arriving late for lessons.
Teachers are not required to wait more than 15 minutes past the scheduled starting time.
If you do have to miss a lesson on the same day the lesson is scheduled, please let us know as soon as possible by calling 505-983-5906.
Although it is perfectly fine to inform your teacher of schedule changes directly, it is the student responsibility to inform the education staff so that they may make adjustments in the scheduling and billing records.
Our teachers earn their livelihoods by maintaining a consistent roster of students. While they are often quite accommodating, their time is valuable. Your consideration of our scheduling requirements is most appreciated. If a student is not able to attend a lesson at the scheduled time, the student understands that the lesson is forfeited and a “make-up’ lesson may not be granted. In rare instances a make-up lesson is granted, it is understood that the lesson must be taken prior to the next scheduled lesson.
The Candyman does not provide refunds for lessons scheduled for the following reasons:
The Teachers have planned their time. lesson plan, and finances accordingly.
Fees for credit card processing (when lessons are paid for by credit card) and labor fees are incurred for lessons administration.
Reserved studio/teaching times that become available due to canceled lessons may not be able to be re-booked in order to recover income.
Students understand that lessons have been reserved for them at a specific time and day. This is their time for which they are responsible until they provide a notice of two lessons or more to discontinue. Tuition for unused lessons will not be refunded; however, in-store credit may be extended for account balances remaining for those who provide the minimum notice.
Scheduling Protocol and Administration/Student Communication
Discussing Schedules Directly with Your Instructor
Although it is perfectly fine to inform your teacher of schedule changes directly, it is the student responsibility to inform the administrative staff so the appropriate adjustments may be made in the scheduling and billing records. Teachers are not required to convey scheduling information from students to administration.
The Candyman relies heavily on email communication to convey and document student activity. In addition, The Candyman uses lessons management software that automates many tasks (including automatic email invoicing, lesson reminders, announcements, etc.) all sent via email.
Phone and in-person communication is also utilized; however, email correspondence is used as record of conversation, bookkeeping documentation, scheduling and reference purposes.
If students do not have an email account and/or will not agree to use email as a primary source for The Candyman music education programs, The Candyman cannot be held responsible for verbal miscommunications. No credits or reschedules will be given to students who dispute information left on voice mails, verbally discussed over the phone or in person, without email backup.
The education staff may be contacted by phone at 505-983-5906 or email at firstname.lastname@example.org.
Music Education Center staff is available Monday through Friday between 10:00AM and 5:00PM.
If an education staff member is not available to personally take your call or see you in person, you may speak with the retail staff. Most inquiries are followed-up the same day or next business day.
Frequently Asked Questions
If I can't make my lesson, why do I still have to pay?
When it comes to cancellations, why doesn't the same rules apply to the teacher?
Why are single lessons, flexible lessons, and trial lessons charged a $5.00 administration fee?
Why am I charged a late fee if I don't pay my invoice on the 1st?
Why do I have to provide an email address?
Why can't I pay for my lesson on lesson day?
What if I need to suspend my lessons temporarily?
How can I be assured that my credit card information is secure?
What if I becomes ill the day of my lesson?
If a student becomes ill or injured the day of the lesson, The Candyman requests that we be contacted right away so that we may let the teacher know and release the studio from reservation. Due to the urgency, we ask that same-day cancellations be notified by phone at 505-983-5906.